FLORIDA CLOUD NINE

TERMS & CONDITIONS OF USE

1. Provisional Booking. A provisional booking will be held for 24 hours pending receipt of a completed booking form and full deposit or full payment, as appropriate.
a. All guests must be identified on the booking form. Only persons named on the booking form are allowed to stay in the villa. Florida State Law prohibits subletting, sharing or assigning. Any person not shown on the booking form will be asked to leave.
b. Identification must be provided in the form of passport or driving license.

2. Booking Deposit. A deposit of 20% of the total booking value is required, with the booking form, to secure a booking. Deposit is non refundable.

3. Balance of Payments. The balance is payable 12 weeks before the start of the rental period. Where booking instructions are received within 12 weeks of start of rental, the full rental fee must be paid at the time of booking.

4. Security Deposit. A refundable security depostit of £250.00 or $500.00 US will be payable with the balance due payment. This payment will be refunded to you after a satifactory inspection by our management company after you have vacated the villa.

5. Cancellation by Client. The client may cancel the booking at any time after it has been confirmed. The following cancellation charges will apply:
More than 12 weeks - Deposit forfeited
8-12 weeks before departure - 75% of total cost forfeited
< 8 weeks before departure - 100% of total cost forfeited

6. Cancellation by Owner. The owners reserve the right to cancel the booking if payment is not received by the due date.

7. Rental Period. The rental period normally commences at 4pm local time on the day of arrival and the villa must be vacated by 10am on the day of departure. Any individual variations to these normal times must be agreed in advance and may incur an additional charge.

8. Villa Care. The Client is responsible for the property during the rental period and is expected to take reasonable care of it. At the end of the rental period all kitchenware must be clean and the property must be left in a reasonable condition for the cleaners. All rentals are inclusive of normal use of electricity, and water, (if excessive use of electricity is incurred due to air conditioning costs escalating by doors being left open continuously or fans being left on all day, an over use charge may apply). A telephone is available for reasonable use of local and long distance calls in the villa. 1-800 calls are free of charge. A prepaid phone card is required for international calls. If required, the Security Deposit will be used to cover breakages, damages, or any extra cleaning required (e.g. due to misuse of house or sickness cleanups.) In the event the security deposit is insufficient to cover breakages, damages, or additional cleaning, the Client will be liable for the additional costs. If the costs are not met within 28 days of notification, the owner will proceed to collect by legal means and will recover costs from rentor.

9. No Smoking Policy. The owners would appreciate it if you would respect their no smoking policy.

10. No Pets Policy. No pets are allowed in the villa.

11. Safety. 24 hour security protection alarm is installed for everyone’s protection and the protection of the villa. Smoke alarms provided for your safety and must not be tampered with in any way. It is the Client’s responsibility to promptly report any malfunction of this equipment to the Management Company. All persons use the house, (internal & external) pool and surrounding area entirely at their own risk. At all times children must be supervised by parents or other responsible adults when using the swimming pool. Pool guard must be left up at all times and locked when not in use. This is Florida law. Please ensure all doors including the garage door internal and external are locked before leaving the house.

12. Pool Heating. Pool heating is available as an optional extra and is recommended if you intend to use the pool during the winter months. We recommend that you request pool heating at the time of booking to ensure that the pool is heated when you arrive. However, pool heating can be arranged after arrival by contacting the Management Company.

13. Complaints. Any complaints should be brought to the immediate attention of the Management Company who will make every effort to resolve the problem. It is considered reasonable to allow the Management Company 48 hours to rectify most problems with the property. If there is a problem of any description with the Management Company, please notify the owners.

14. Liability. The owners or owners' agents do not accept any liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects however caused. Please ensure you are covered fully with personal and travel insurance.

15. The Agreement. By signing the booking form the Client accepts these conditions and warrants that he/she is authorised to agree them on behalf of all other persons named on the booking form, including those substituted or added by subsequent agreed amendment of the booking.

16. Internet Policy. Guests have access to a laptop pc for internet access.

17. Please note that although we supply a travel cot for your convenience, we do not supply cot sheets for the travel cot, due to Sudden Infant Death Syndrome. All babies should use their own sheets. All parents & gardiens are advised to wash and sterilise all baby equipment before use and every day or two after, to help prevent cot death.

18. Please note that some items in the house may vary from time to time.

19. Trash Violation – If trash is left lying outside there is a Highlands Reserve Home Owners Association Trash Violation Penalty of $50 and an admin fee of $30 for each breach of violation. This will be billed to guests directly.

20. If there is any internal trash left lying which is excessive the Management Company have the right to charge a trash clean up charge which will be billed to guests directly.